.1. SCOPE

 

1.1 K-LIGHTING AND K-FURNITURE IS PROPERTY OF THE COMPANY CANDIBAMBÚ,

LDA. CANDIBAMBÚ, LDA IS A LEGAL ENTITY REGISTERED IN PORTUGAL, UNDER

PORTUGUESE LAW. HEREINAFTER REFERRED TO AS K-LIGHTING.

 

1.2 CANDIBAMBÚ,LDA SELLS PRODUCTS COVERED BY THE "K-LIGHTING" TRADEMARK WORLDWIDE.

 

1.3 EVERY PRODUCT, DRAWING, SAMPLE, DESIGN, SKETCH, OR PRODUCT

WHATSOEVER DESIGNED, CREATED, OR PRODUCED BY K-LIGHTING - HEREINAFTER REFERRED TO AS THE PRODUCT.

 

1.4 EVERY PRIVATE PERSON, CORPORATE ENTITY, OR REGISTERED COMPANY WHO ENTERS INTO A LEGAL TRANSACTION, HEREINAFTER REFERRED TO AS THE

CUSTOMER.

 

1.5 THE ORDER IS TO BE UNDERSTOOD AS A LEGAL TRANSACTION REGARDING THE ACQUISITION OF THE PRODUCT OR SERVICE BY THE CUSTOMER.

 

1.6 THE REPRESENTATIVE IS TO BE UNDERSTOOD AS A K-LIGHTING EMPLOYEE, WITH AN OFFICIAL @K-LIGHTING.COM EMAIL ADDRESS. THE CUSTOMER ENTERS INTO A LEGAL TRANSACTION WITH K-LIGHTING THROUGH THE REPRESENTATIVE.

 

1.7 THE TERMS AND CONDITIONS ARE APPLICABLE TO ALL TRANSACTIONS OF K-

LIGHTING, INCLUDING BUT NOT LIMITED TO THE FOLLOWING ACTIVITIES: SALES OF

GOODS, DESIGN SERVICES, PRODUCT ASSEMBLY AND FITTING.

 

1.8 THE DATE OF PURCHASE IS TO BE UNDERSTOOD AS THE DATE THAT A PRE-

PAYMENT IS RECEIVED BY K-LIGHTING.

 

1.9 K-LIGHTING RESERVES THE RIGHT TO NOT ENTER INTO A LEGAL TRANSACTION

WITH A CUSTOMER AT ITS OWN DISCRETION;

 

1.10 K-LIGHTING MAY MODIFY THESE TERMS AND CONDITIONS AT ANY TIME. BY

ENTERING INTO A LEGAL TRANSACTION WITH K-LIGHTING, THE CUSTOMER ACCEPT THE TERMS AND CONDITIONS IN FORCE AT THE DATE OF PURCHASE.

 

1.11 THE TERMS AND CONDITIONS ARE PUBLISHED AND UPDATED ON K-LIGHTING'S OFFICIAL WEBSITE (WWW.K-LIGHTING.COM) AND ON THE OFFICIAL PRICELISTS FOR CONSULTATION.

 

2. ACCOUNTS

 

2.1 ALL ACCOUNTS WILL ONLY BE REGISTERED ONCE THE FIRST PRO-FORMA IS

ISSUED. CUSTOMER IS REQUIRED TO PROVIDE VALID COMPANY INFORMATION,

INCLUDING AND NOT LIMITED TO: BILLING NAME, BILLING ADDRESS, VAT NUMBER

(COMPANY REGISTRATION NUMBER OR RESALE NUMBER). A CREDIT APPLICATION

ACCOMPANIED BY THE CLIENT'S CERTIFICATE OF RESALE IS REQUIRED TO OPEN AN ACCOUNT. OPEN CREDIT TERMS WILL BE CONSIDERED ON AN INDIVIDUAL BASIS, AFTER THE FIRST PRO-FORMA ORDER.

 

3. PRODUCT ORDERS

 

3.1 THERE ARE NO REQUIRED MINIMUMS WHEN PURCHASING K-LIGHTING

PRODUCTS.

 

3.2 TO PLACE AN ORDER, THE CUSTOMER IS REQUIRED TO PROVIDE INFORMATION REQUESTED BY THE REPRESENTATIVE FOR THE PURPOSE OF A LEGAL TRANSACTION, INCLUDING AND NOT LIMITED TO: BILLING NAME AND BILLING ADDRESS, TAXPAYER OR VAT NUMBER (COMPANY REGISTRATION NUMBER OR RESALE NUMBER), AND EMAIL ADDRESS; OR OTHER MANDATORY INFORMATION IF NEEDED FOR A LEGAL TRANSACTION.

 

3.3 THE CUSTOMER IS RESPONSIBLE FOR SELECTING THE PRODUCTS THAT

CONSTITUTE THE PURCHASE.

 

3.4 PRO-FORMA INVOICE MUST BE REQUIRED FOR EVERY PURCHASE MEANT TO BE PLACED WITH K-LIGHTING OFFICIAL REPRESENTATIVE. THE PAYMENT OF THE

OFFICIAL PRO-FORMA INVOICE CONFIRMS THE CUSTOMER'S ITEM SELECTION,

INCLUDING ALL FINISHES SPECIFIED FOR EACH PRODUCT LISTED FOR THAT GIVEN

ORDER.

 

3.5 K-LIGHTING RESERVES THE RIGHT TO CONSIDER A PRO-FORMA INVOICE VALID

FOR 30 WORKING-DAYS FROM THE DAY THAT IT IS INITIALLY SENT. THEREFORE, THE CUSTOMER IS ADVISED TO REQUIRE SEPARATE PRO-FORMA INVOICES, DISTINGUISHING PRODUCT AND SHIPPING QUOTATIONS; IN THE CASE OF PRO-

FORMA INVOICES WITH SHIPPING QUOTES, THESE ARE CONSIDERED VALID FOR 10 WORKING-DAYS ONLY.

 

3.6 WHEN MAKING A PURCHASE, THE CUSTOMER IS ENTITLED TO REQUIRE

PHOTOGRAPHS OF THE ORDERED PRODUCTS PRIOR TO SHIPMENT. THIS REQUEST SHOULD BE ADDED TO THE ORDER'S PRO-FORMA INVOICE.

SCOPE.

 

4. CUSTOMIZATION & MADE-TO-MEASURE

 

4.1 K-LIGHTING OFFERS A DESIGN SERVICE TO CUSTOMIZE ITS PRODUCTS TO MEET CUSTOMERS' NEEDS AND SPECIFICATIONS. ADDITIONALLY, K-LIGHTING ALSO ACCEPTS MADE-TO-MEASURE REQUESTS.

 

4.2 A DESIGN FEE IS APPLIED TO ALL CUSTOM / BESPOKE ORDERS. THIS FEE IS

DEDUCTIBLE FROM THE FINAL PRODUCT INVOICE. K-LIGHTING RESERVES THE RIGHT OF SETTING THE VALID PERIOD AND PRICE OF A CUSTOM-MADE PRODUCT OFFICIAL QUOTE ACCORDINGLY.

 

4.3 AN OFFICIAL SIGNATURE AND COMPANY STAMP FROM THE CUSTOMER IS

REQUIRED FOR ALL TECHNICAL DRAWINGS / SCHEMES ASSOCIATED TO ANY

PERSONALIZED CUSTOM / BESPOKE PRODUCT.

 

4.4 LEAD TIME FOR CUSTOM / BESPOKE PRODUCTS IS PROPOSED CASE-BY-CASE AT K-LIGHTING'S DISCRETION. THE LEAD TIME BEGINS WHEN THE EPRESENTATIVE

CONFIRMS THE RECEPTION OF THE SIGNED TECHNICAL DRAWING / SCHEME BY THE CUSTOMER or/and payments.

 

4.5 K-LIGHTING PROVIDES A LEAD TIME ESTIMATE WITH OFFICIAL QUOTES AND PRO-FORMA INVOICES THAT INCLUDE CUSTOM / MADE TO MEASURE / BESPOKE 

PRODUCTS, AND ESTABLISHES A FINAL LEAD TIME COMMITMENT WITH EACH

TECHNICAL DRAWING TO BE SIGNED BY THE CUSTOMER.

 

5. CUSTOMER'S OWN MATERIALS (COM)

 

5.1 FOR COM ORDERS, PRODUCTION WILL NOT BEGIN ON ANY PRODUCT REQUIRING ANY TYPE OF FABRIC, LEATHER, TRIM OR CORDS SUPPLIED BY THE PURCHASER UNTIL ALL THE MATERIALS FOR THE PRODUCTS ORDERED HAVE ARRIVED AND HAVE BEEN PROPERLY IDENTIFIED BY K-LIGHTING. LEAD TIME FOR ORDERS WITH COM/COL PRODUCTS STARTS AFTER ALL MATERIALS, HAVE BEEN PROPERLY IDENTIFIED.

 

5.2 THE CUSTOMER TAKES RESPONSIBILITY FOR THE WEAR-ABILITY, SAFETY, OR FIRE CODE VALIDITY OF THE MATERIALS SUPPLIED BY THE CUSTOMER. K-LIGHTING TAKES NO RESPONSIBILITY FOR THE SELECTION OF FABRICS CHOSEN BY THE CUSTOMER.

 

5.3 K-LIGHTING ASSUMES ALL COM RECEIVED HAVE BEEN INSPECTED AND ARE

READY FOR USE. K-LIGHTING WARRANTIES DO NOT EXTEND TO MATERIALS SUPPLIED BY THE CUSTOMER. ALL FABRIC DEFECT RELATED CLAIMS ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND FABRIC VENDOR.

 

5.4 THE CUSTOMER IS RESPONSIBLE FOR ENSURING THAT ALL MATERIALS ARE

IDENTIFIABLE WHEN RECEIVED. K-LIGHTING IS NOT RESPONSIBLE FOR DELAYS IN

PRODUCTION OR ANY FABRIC MISUSE IF THE FABRIC IS SENT WITHOUT

IDENTIFICATION BY THE CUSTOMER. 

 

5.3 K-LIGHTING ASSUMES ALL COM RECEIVED HAVE BEEN INSPECTED AND ARE READY FOR USE. K-LIGHTING WARRANTIES DO NOT EXTEND TO MATERIALS SUPPLIED BY THE CUSTOMER. ALL FABRIC DEFECT RELATED CLAIMS ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND FABRIC VENDOR.

 

5.4 THE CUSTOMER IS RESPONSIBLE FOR ENSURING THAT ALL MATERIALS ARE

IDENTIFIABLE WHEN RECEIVED. K-LIGHTING IS NOT RESPONSIBLE FOR DELAYS IN

PRODUCTION OR ANY FABRIC MISUSE IF THE FABRIC IS SENT WITHOUT

IDENTIFICATION BY THE CUSTOMER.

 

6. PRODUCT FEATURES & ACCURACY INFORMATION

 

6.1 K-LIGHTING RESERVES THE RIGHT, WITHOUT PRIOR NOTICE, TO DISCONTINUE

PRODUCTS OR CHANGE SPECIFICATIONS ON PRODUCTS.

 

6.2 K-LIGHTING ATTEMPT TO ENSURE THAT INFORMATION ON K-LIGHTING.COM OR

OFFICIAL PRINTED MATERIALS ARE COMPLETE, ACCURATE AND CURRENT. DESPITETHE EFFORTS, THE INFORMATION PROVIDED MAY OCCASIONALLY BE INACCURATE,INCOMPLETE OR OUT OF DATE.

 

6.3 THE MAIN CHARACTERISTICS OF PRODUCTS ARE SHOWN ON K-LIGHTING.COM ON EACH PRODUCT PAGE. ALL WEIGHTS, MEASURES AND SIMILAR DESCRIPTIONS ARE APPROXIMATE, DUE TO THE RAW MATERIALS FEATURES AND TECHNIQUES; AND ARE PROVIDED FOR CONVENIENCE PURPOSES ONLY.

 

6.4 K-LIGHTING MAKES REASONABLE EFFORTS TO ACCURATELY AND FAITHFULLY

DISPLAY THE ATTRIBUTES AND RELEVANT INFORMATION OF THE ORIGINAL

PRODUCTS, INCLUDING TECHNOLOGICAL MEANS TO REDUCE INACCURACIES AS

MUCH AS POSSIBLE AND THE APPLICABLE COLORS. HOWEVER THE PRODUCTS

DISPLAYED MAY DIFFER SLIGHTLY TO THE REAL GARMENTS IN TERMS OF IMAGE AND COLOURS DUE TO THE COMPUTER SYSTEM, MEDIA SCREENS OR PRINTED

MATERIALS. IN CONSEQUENCE, K-LIGHTING DOES NOT FULLY GUARANTEE A

PERFECTLY CLEAR IDENTITY OF FINAL PRODUCTS IN COMPARISON TO THEIR

GRAPHIC REPRESENTATION SHOWN ON THE OFFICIAL WEBSITE OR OFFICIAL

MARKETING MATERIAL.

 

7. HANDMADE PRODUCTS & RAW MATERIALS

 

7.1 SOME OF K-LIGHTING PRODUCTS ARE ONE-OF-A-KIND HANDCRAFTED PIECES.

EACH PRODUCT HAS ITS OWN UNIQUE ATTRIBUTES WHICH ARE IMPOSSIBLE TO

REPLICATE IDENTICALLY FROM PIECE TO PIECE DUE TO HUMAN FACTOR OF FINEST CRAFTSMANSHIP.

 

7.2 DUE TO THE NATURE OF K-LIGHTING MANUFACTURING PROCESSES, TECHNIQUES AND SELECTION OF MATERIALS, CERTAIN PRODUCTS MAY EXHIBIT SLIGHT VARIATIONS, MINOR MARKS, PITTING, POROSITY AND/OR COLOUR ANOMALIES.

 

7.3 MANY WOOD, STONE AND METAL MATERIALS AND FINISHES MAY VARY IN

COLOUR, VEINING, TONE AND CHARACTER, IT IS CONSIDERED TO BE PART OF THE

NATURAL BEAUTY. WHILE MANUFACTURER WILL MAKE EVERY EFFORT TO MATCH A FINISH AND/OR TEXTURE, NO GUARANTEE CAN BE MADE OF AN EXACT MATCH.

MANUFACTURER DOES NOT GUARANTEE FINISHES AGAINST FADING AND OXIDIZING.

 

7.4 ALL PRODUCTS FEATURING BRASS ELEMENTS WILL NEED TO BE PROPERLY

CARED FOR AND POLISHED OVER TIME. DUE TO THE POROUS NATURE OF BRASS, IT IS COMMON TO HAVE SLIGHT, UNAVOIDABLE DISCREPANCIES IN THE METAL UPON PRODUCTION COMPLETION. FOUNDRY PRODUCTS MAY VARY IN WEIGHT BECAUSE THE NATURE OF THE PROCESS.

 

7.5 K-LIGHTING DOES NOT FULLY GUARANTEE A PERFECTLY CLEAR IDENTITY OF

IDENTICAL FINISHES IN TWO OR MORE PIECES MANUFACTURED IN SEPARATE ORDERS - WITH RESPECT TO COLOURING, AND PRECISION DETAILING OF HANDMADE PROCESSES SUCH AS WOOD CARVING, CERAMICS, FOUNDRY AND OTHER METALWORK, FOR THE TECHNICAL REASONS LISTED ABOVE. K-LIGHTING WORKS EVERY DAY TO ENHANCE PRODUCT'S QUALITY, AESTHETICS, USABILITY AND RELIABILITY.

 

8. PRODUCT SUITABLE APPLICATIONS

 

8.1 CLIMATIC CONDITIONS, INCLUDING HEAT, LIGHT AND HUMIDITY LEVELS, WITHIN

THE USER'S ENVIRONMENT, CAN AFFECT FABRIC AND WOOD, AND MAY LEAD TO

FADING, STRETCHING, SHRINKING OR OTHER DAMAGE.

 

8.2 THE SELECTION OF FURNITURE OR FABRICS FOR SPECIFIC PLACEMENTS OR 

APPLICATIONS IS MADE AT THE DISCRETION AND SOLE RISK OF THE CLIENT AND K-LIGHTING SHALL HAVE NO LIABILITY FOR SUCH SELECTIONS.

 

9. PRICING

 

9.1 K-LIGHTING OFFICIAL PRICELISTS ARE PUBLIC, AND ALL PRICES OF EACH

PRODUCT ARE DISPLAYED IN EURO

.

9.2 K-LIGHTING PRICE LISTS SUBSTITUTE ANY OTHER PUBLISHED OR ADVERTISED

BEFORE, SO IT MUST BE CONSULTED PRIOR TO THE ORDER.

 

9.3 PRICES ARE SUBJECT TO CHANGE AND WILL BE AS QUOTED ON K-LIGHTING

OFFICIAL UPDATED PRICELIST AT THE TIME OF THE AGREEMENT.

 

9.4 ALL PRICES ARE RETAIL PRICES, AND DO NOT INCLUDE VAT, OR ANY OTHER

TAXES, DUTIES AND RELATED SHIPPING COSTS.

 

9.5 K-LIGHTING RESERVES THE RIGHT OF APPLYING VAT COSTS IN ALL RELEVANT

CASES, AND LEGAL TAXES AND FEES MUST BE SUBSEQUENTLY ADDED TO THE

RETAIL PRICE. K-LIGHTING APPLY DIFFERENT PRICE POLICY DISCOUNT REGARDING THE BUYER ACTIVITY;

 

9.6 STANDARD PACKAGING IS INCLUDED IN ALL PRODUCTS PRICES. IF THE

CUSTOMER REQUIRES SPECIFIC PACKAGING, IT WILL BE CHARGED ACCORDINGLY.

 

9.7 ALL PRICES AND TRANSACTIONS ARE EX WORK FROM PORTUGAL, AND

THEREFORE DO NOT INCLUDE ANY TRANSPORTATION COST OR ASSOCIATED FEES.

 

9.8 FOR LIGHTING AND PRIVATE COLLECTION PRODUCTS, WHICH INCLUDE ELECTRICAL COMPONENTS, CUSTOMER SHOULD INFORM K-LIGHTING OF THE FINAL DESTINATION COUNTRY IN THE SO COMPONENTS CAN BE SUITABLE IN

ACCORDANCE WITH THE STANDARDS OF THE COUNTRY.

 

9.9 THE CUSTOMER CANNOT DERIVE ANY RIGHTS FROM ANY INFORMATION

PROVIDED BY K-LIGHTING WITH REGARD TO AN OFFER, CATALOGUE, LEAFLET,

PRICELIST, ETC.

 

9.10 K-LIGHTING RESERVES THE RIGHT, WITHOUT PRIOR NOTICE, TO DISCONTINUE

PRODUCTS OR CHANGE SPECIFICATIONS AND PRICES ON PRODUCTS.

 

10. PRODUCT / TRANSACTION CERTIFICATION & TECHNICAL DOCUMENTATION

 

10.1 CERTIFICATION ON PRODUCTS AND TRANSACTIONS, AS WELL AS OTHER

TECHNICAL DOCUMENTS ARE AVAILABLE UPON REQUEST PRIOR TO ORDER

PLACEMENT AND MAY BE SUBJECT TO ISSUANCE FEES.

 

11. PAYMENT POLICY & DISPATCH

 

11.1 PRIOR TO THE START OF THE PRODUCTION AND/OR DELIVERY OF THE PRODUCTS, K-LIGHTING REQUIRES A 30% or 50% ADVANCE PAYMENT DEPOSIT OF THE TOTAL AMOUNT, TO SETTLE ALL STANDARD ORDERS. THE REMAINING FINAL BALANCE IS REQUIRED ONCE THE ORDER IS COMPLETED AND PRIOR TO SHIPPING FROM PORTUGAL.

 

11.2 FOR CUSTOM / BESPOKE ORDERS AND FOR STOCK ORDERS, AN ADVANCED

PAYMENT DEPOSIT OF THE TOTAL AMOUNT CAN BE REQUIRED.

 

11.3 RESERVATIONS ARE ALLOWED FOR STOCK PRODUCTS ONLY. IT REQUIRES AN

ADVANCE PAYMENT OF 30% OF THE TOTAL AMOUNT OF THE PRODUCT.

RESERVATIONS' PAYMENTS ARE NON-REFUNDABLE.

 

11.4 THE CUSTOMER MUST MAKE EACH PAYMENT VIA BANK TRANSFER AS INDICATED ON THE ORDER FORM. THE CUSTOMER IS ADVISED TO CONFIRM K-LIGHTING'S BANK DETAILS PRIOR TO MAKING ANY PAYMENT, AND IT IS ALSO ADVISED TO SEND PROOF OF THE BANK TRANSFER TO THE DESIGNATED REPRESENTATIVE.

 

11.5 AN ORDER INVOICE FOR EACH PURCHASE IS EMITTED AND SENT TO THE

CUSTOMER, ONCE THE REMAINING BALANCE IS CLEARED.

 

11.6 ALL ALTERATIONS TO THE INVOICE IN TERMS OF BILLING DETAILS, AND OTHER

RELEVANT INFORMATION, SHOULD BE REQUESTED PRIOR TO CLEARING THE ORDER BALANCE. ALL ALTERATIONS REQUIRED ONCE A FINAL INVOICE IS SUBMITTED WILL BE SUBJECT TO AN ADMINISTRATIVE FEE.

 

11.7 THE PURCHASED PRODUCTS MAY BE DISPATCHED ONCE THE PURCHASE FINAL BALANCE IS CLEARED WITH THE COMPLETE PAYMENT OF ALL AMOUNTS DUE BY THE CUSTOMER TO K-LIGHTING.

 

12. SHIPPING POLICY

 

12.1 ALL PRICES AND TRANSACTIONS ARE EX WORK, AND THEREFORE DO NOT

INCLUDE ANY TRANSPORTATION COST OR ASSOCIATED FEES.

 

12.2 WHEN ON BEHALF OF THE CUSTOMER, THE LOADING, TRANSPORT, LOGISTICS, CUSTOM CLEARANCE, INSURANCE, UNLOADING OR INSTALLATION OF THE PIECE AT THE PLACE OF DESTINATION IS THE ENTIRE RESPONSIBILITY OF THE CUSTOMER. K-LIGHTING WILL BE FREE OF ANY CHARGES OR RESPONSIBILITY OVER EVENTS, LOSS, OR ANY AND ALL DAMAGES, DURING OR AFTER TRANSPORT OR INSTALLATION.

 

12.3 SHIPPING SERVICES ARE AVAILABLE UPON REQUEST TO K-LIGHTING. SHIPPING SERVICES ARE CHARGED IN SEPARATE FROM PRODUCT ORDERS. QUOTES FOR SHIPPING SERVICES ARE SENT VIA PRO-FORMA INVOICE AND VALID FOR 10 WORKING DAYS SINCE THE DATE OF ISSUANCE.

 

12.4 WHEN THE SHIPPING QUOTE IS REQUESTED TO K-LIGHTING AND SENT TO THE CUSTOMER BEFORE THE ADVANCE PAYMENT OF THE PRODUCTS, K-LIGHTING IS COMMITTED TO CONSIDER THE COST OF THE PRO-FORMA INVOICE SENT

PREVIOUSLY.

 

12.5 ALL TRANSPORTATION SERVICES REQUIRES THE RECEIVER OF THE GOODS TO VERIFY THEIR STATUS WITH THE CARRIER UPON DELIVERY. THE POD MUST BE

SIGNED WITH RESERVATIONS SUBJECT TO VERIFICATION WITH / WITHOUT

APPARENT DAMAGE AND PROVIDED TO K-LIGHTING WHENEVER REQUESTED.

 

12.6 OWNERSHIP OF THE PRODUCT TRANSFERS TO THE CUSTOMER UPON THE

FREIGHT CARRIER TAKING POSSESSION OF THE ORDER FOR TRANSPORT.

 

12.7 FOR ORDERS WITH A FINAL DESTINATION OUTSIDE EUROPE, K-LIGHTING

RESERVES THE RIGHT TO ISSUE THE DU (EXPORT DOCUMENT) WITH ADDITIONAL FEE PER INVOICE. FOR ORDERS WITH A FINAL DESTINATION IN THE UNITED STATES, K-LIGHTING RESERVES THE RIGHT TO ISSUE THE DU (EXPORT DOCUMENT) WITH AN ADDITIONAL FEE PER INVOICE. (FOR SHIPPING CLAIMS, CONSULT 17.WARRANTY & DAMAGE CLAIMS)

 

13. PRODUCT WAREHOUSE & STORAGE FEES

 

13.1 K-LIGHTING RESERVES THE RIGHT OF APPLYING A STORAGE FEE FOR ALL

PRODUCTS THAT REMAIN IN THE SHIPPING WAREHOUSE FOR MORE THAN 10

WORKING-DAYS SINCE THE NOTIFICATION THAT THE FINAL BALANCE IS DUE, AND/OR SHIPPING ARRANGEMENTS HAVE NOT BEEN MADE WITHIN 10 WORKING-DAYS AFTER CUSTOMER BEING INFORMED THAT THE ORDER IS READY TO DISPATCH.

 

13.2 STORAGE FEES MAY BE APPLIED UP TO THE TOTAL INVOICE AMOUNT IF THE

REMAINING BALANCE IS NOT PAID IN FULL IN 10 WORKING-DAYS AFTER CUSTOMER BEING INFORMED THAT THE ORDER IS READY TO DISPATCH.

 

13.3 ONLY AFTER THE PAYMENT OF SUCH FEES CAN THE ORDER CAN BE PICKED UP BY THE CUSTOMER.

 

14. LEAD TIME

 

14.1 THE STANDARD PRODUCTION LEAD TIME FOR K-LIGHTING PIECES IS 6 WEEKS.

THE LEAD IS TRIGGERED ON THE DATE THE ADVANCED PAYMENT IS RECEIVED.

DELIVERY TIME IS NOT INCLUDED.

 

14.2 LEAD TIME FOR LARGE QUANTITIES' ORDERS, ORDERS WITH 1 OR MORE

PERSONALIZED/CUSTOM-MADE PRODUCTS, PROTOTYPES, AND/OR BESPOKE

PRODUCTS, IT DEMANDS A CASE-BY-CASE REVIEW. K-LIGHTING RESERVES THE

RIGHT TO ADJUST THE TIME OF DELIVERY ACCORDINGLY. IT MUST BE AGREED

PREVIOUSLY AND ACCEPTED IN WRITING AGREEMENT BETWEEN ALL PARTIES.

 

14.3 FOR CUSTOM ORDERS, K-LIGHTING STARTS THE STIPULATED LEAD TIME ONCE THE TECHNICAL DRAWING IS SIGNED AND SENT TO THE REPRESENTATIVE, AND THE RECEPTION OF THE UPFRONT PAYMENT.

 

14.4 K-LIGHTING OFFERS AN EXPRESS ORDER SERVICE BASED ON A RELIABLE

ADVANCED STOCK PROGRAM, WHOSE ORDER LEAD TIME IS REDUCED TO A

SHORTER PERIOD. THIS SERVICE IS APPLICABLE TO MOST PIECES, AND IT IS SUBJECT TO PRODUCT AVAILABILITY.

 

15. STOCK LIST

 

15.1 K-LIGHTING HOLD STOCK OF SEVERAL PRODUCTS. THE STOCK LIST CAN BE

PROVIDED DIRECTLY VIA EMAIL BY THE REPRESENTATIVE.

 

15.2 THE STOCK LISTS AVAILABLE ARE OFTEN UPDATED SO CUSTOMER SHOULD

CONFIRM WITH A REPRESENTATIVE WHETHER THE PRODUCTS ARE AVAILABLE.

 

15.3 NO RESERVATIONS ARE ALLOWED FOR STOCK PRODUCTS. IT REQUIRES AN

ADVANCE PAYMENT OF 30% OR 50%  OF THE TOTAL AMOUNT OF THE PRODUCT.

RESERVATIONS' PAYMENTS ARE NON-REFUNDABLE.

 

16. HOSPITALITY / CONTRACT ORDERS

 

16.1 K-LIGHTING HAS INDUSTRIAL CAPACITY TO CUSTOMIZE STANDARD PRODUCTS AND/OR NEW PRODUCTS TO MEET CONTRACT SPECIFICATIONS AND REQUIREMENTS.

 

16.2 CONTRACT ORDERS REQUIRE SPECIAL PRICING AND DELIVERY TIME BASED ON QUANTITY AND FEATURES. K-LIGHTING RESERVES THE RIGHT TO SET THE OFFICIAL QUOTE ACCORDINGLY AND TO ADJUST THE TIME OF DELIVERY ACCORDINGLY.

 

16.3 K-LIGHTING OFFER CUSTOMERS THE POSSIBILITY OF NEGOTIATING A SUPPLY

AGREEMENT, OF WHICH A DRAFT SHOULD BE REQUESTED TO THE REPRESENTATIVE. TERMS, CONDITIONS AND RESPONSIBILITIES ARE PROPOSED CASE-BY-CASE AT K-LIGHTING'S DISCRETION AND ARE AGREED BY BOTH PARTIES, AND SHOULD BE SIGNED PRIOR TO ANY PURCHASE.

 

17. WARRANTY & DAMAGE CLAIMS

 

17.1 K-LIGHTING SHALL BE LIABLE FOR MATERIAL DEFECTS IN ACCORDANCE WITH

THE APPLICABLE LEGAL PROVISIONS. ADDITIONAL WARRANTY FROM K-LIGHTING'S

SUPPLIERS' IS ONLY APPLICABLE IF STATED IN THE RESPECTIVE ARTICLE INVOICE.

 

17.2 EVERY CLAIM IS ASSESSED CASE-BY-CASE BY K-LIGHTING'S CUSTOMER CARE

SERVICE. SHOULD ANY ISSUE WITH THE PRODUCTS RECEIVED BE DETECTED, A

WRITTEN CLAIM MUST BE SUBMITTED TO THE REPRESENTATIVE AND K-LIGHTING

CUSTOMER CARE SERVICE (AT [email protected]) WITHIN 5 WORKING DAYS AFTER THE RECEPTION OF THE PRODUCTS. AFTER THIS PERIOD, -LIGHTING

RESERVES THE RIGHT TO DECLINE ANY RESPONSIBILITY ON THE CONDITIONS OF THE GOODS.

 

17.3 K-LIGHTING'S STRONGLY ADVISES CUSTOMERS TO VERIFY FIRSTLY IF DAMAGES ARE PERCEPTIBLE ON THE PACKAGE, AND THEN VERIFY ALL CRATES UPON DELIVERY IN ORDER TO CHECK FOR UNCONFORMITIES IN THE CONDITIONS OF THE GOODS.

 

17.4 THE ORIGINAL PACKAGING OF THE PRODUCTS MUST BE KEPT. IN CASE A CLAIM IS SUBMITTED, THE PACKAGING MUST BE KEPT DURING THE PERIOD IN WHICH THE CLAIM IS SETTLED.

 

17.5 IF THE COLLECTION OR RETURN OF ANY ITEM IS NEEDED AND THE ORIGINAL

PACKAGING WAS NOT KEPT, THE CLIENT SHALL BE RESPONSIBLE FOR ALL COSTS AND PROCEDURES NECESSARY FOR THE ITEM TO BE IN SHIPPING CONDITIONS. K-

LIGHTING SHALL NOT BE LIABLE IN ANY WAY FOR THE REPLACEMENT, ACQUISITION, OR ANY OTHER COSTS RELATED WITH THE REPLACEMENT OF THE ORIGINAL BOXES OR CRATES.

 

17.6 DAMAGED PRODUCTS BEING RETURNED MUST BE IN THE CONDITION IN WHICH THEY WERE RECEIVED BY THE CUSTOMER. THE PRODUCTS MUST BE WELL

ACCOMMODATED TO AVOID EXTRA DAMAGES. THE CUSTOMER MUST NOT ATTEMPT TO MODIFY, HANDLE, INSTALL OR REPAIR THEM.

 

17.7 K-LIGHTING COMPROMISES TO OFFER THE CLIENT A SOLUTION PROPOSAL

WITHIN 5 WORKING DAYS OF THE CLAIM REGISTRATION AND ALL INFORMATION

REQUESTED BY THE CUSTOMER CARE SERVICE IS CLEARED.

 

17.8 THE CUSTOMER IS ADVISED TO CHECK AND PHOTOGRAPH ALL PIECES

ORDERED, UPON THEIR ARRIVAL. ALL CLAIMS MUST BE ACCOMPANIED BY

PHOTOGRAPHIC OR VIDEO EVIDENCE THAT SUPPORT THE CLIENT'S COMPLAINT, IN WHICH ALL THE PRODUCTS, CORRESPONDENT CRATES AND/OR BOXES AND ISSUES CLAIMED ARE CLEARLY SHOWED, AND A WRITTEN DETAILED DESCRIPTION.

 

17.9 K-LIGHTING ENSURE THE REPAIRING OR REPLACEMENT OF THE COMPONENTS DETAILED IN THE CLAIM SUBMISSION FORM. K-LIGHTING STRONGLY ADVISE TO STORAGE THE PRODUCTS IN GOOD CONDITIONS. ALL OTHER DAMAGES NOT INCLUDED IN THE CLAIM SUBMISSION WILL NOT BE COVERED UNDER K-LIGHTING WARRANTY, AND MAY BE SUBJECTED TO AN UPCHARGE.

 

17.10 K-LIGHTING RESERVES THE RIGHT TO REFUSE ANY ITEM REPAIRING, PICK-UP OR DELIVERY, FROM ANY LOCATION OTHER THAN THE ORIGINAL SHIPPING ADDRESS. 

ANY TRANSPORTATION OF THE PRODUCT FROM DESTINATION TO A SECOND

LOCATION WILL FORFEIT ANY TRANSPORTATION DAMAGE CLAIM.

 

17.11 WHEN CLAIMS OCCUR, K-LIGHTING EXCHANGE INFORMATION WITH THE

CUSTOMER OF THE RELATED PURCHASE. K-LIGHTING RESERVES THE RIGHT TO NOT SHARE INFORMATION OR DEAL WITH OTHER ENTITIES OR PERSONS BESIDES THE CUSTOMER.

 

17.12 K-LIGHTING IS NOT RESPONSIBLE FOR CLAIMS FROM ORDERS PLACED TO

OTHER ENTITIES, AGENTS, SHOWROOMS, OR ANY OTHER BEYOND K-LIGHTING'S

REASONABLE CONTROL, BESIDES AN OFFICIAL REPRESENTATIVE OF K-LIGHTING.

 

17.13 K-LIGHTING'S RESERVES THE RIGHT TO DECLINE RESPONSIBILITY IF: A. THE

CLAIM IS PRESENTED AFTER THE 2 WORKING DAY PERIOD, OR IS NOT ACCOMPANIED BY THE MANDATORY INFORMATION MENTIONED IN 5 WORKING DAYS; B. THE CLAIMED PRODUCTS WERE ALTERED OUT OR ANY WAY TEMPERED WITH, EITHER BY THE CLIENT OR BY A THIRD PARTY, WITHOUT K-LIGHTING'S CONSENT; C. THE PRODUCTS SHOW CLEAR SIGNS OF REGULAR USE.

 

17.14 CLAIMS FOR DEFECTS AS A RESULT OF THE SHIPPING PROCESS HANDLED BY THE CUSTOMER, ARE NOT COVERED UNDER K-LIGHTING'S WARRANTY. K-LIGHTING IS NOT RESPONSIBLE FOR A CUSTOMER'S OWN OR THIRD PARTY FREIGHT DAMAGE AND CLAIM. IN THESE CASES, K-LIGHTING IS COMMITTED TO FINDING A SUITABLE SOLUTION WITH THE CUSTOMER.

 

17.15 IN THE CASE OF EXW SHIPPING, K-LIGHTING IS NOT LIABLE FOR DAMAGE

SUSTAINED IN TRANSIT CARGO. IN THE CASE OF DAP/DDU/DAT SHIPPING, PLEASE

NOTE THAT BEFORE SIGNING THE MERCHANDISE DELIVERY DOCUMENT, THE

CUSTOMER IS REQUIRED TO CONFIRM IF THE PACKAGE HAS ANY PERCEPTIBLE

DAMAGES. IF DAMAGES ARE PERCEPTIBLE ON THE PACKAGE, THE CUSTOMER

SHOULD MENTION "SUBJECT TO VERIFICATION" IN ORDER TO SAFEGUARD ANY

EVENTUAL DAMAGES TO THE MERCHANDISE AND FILE A CLAIM UNDER THE

INSURANCE POLICY.

 

17.16 WHEN ON BEHALF OF K-LIGHTING, SHOULD VISIBLE OR CONCEALED DAMAGE OCCUR IN TRANSIT, IMMEDIATELY NOTIFY THE DELIVERING CARRIER WITH INITIAL NOTIFICATION OF INTENT TO FILE A CLAIM. FAILURE TO REPORT, OR TO PROVIDE WRITTEN CLAIM FOR ANY DAMAGE OR LOSS WITHIN 2 WORKING DAYS OF THE DELIVERY WILL AUTOMATICALLY RELEASE K-LIGHTING FOR ANY LIABILITY FOR DAMAGE SUSTAINED IN TRANSIT CARGO.

 

17.17 THE CUSTOMER MAY CLAIM WARRANTY ON DEFECTS THAT RESULT FROM

MISHANDLING IN THE SHIPPING PROCESS, UP TO 2 WORKING DAYS AFTER

RECEIVING AN ORDER. AS A RESULT, THE CUSTOMER IS ADVISED TO CHECK AND

PHOTOGRAPH ALL PIECES ORDERED, UPON THEIR ARRIVAL. ALL CLAIMS RELATED TO SHIPPING, MUST BE ACCOMPANIED BY THE SIGNED POD, PHOTOGRAPHIC OR VIDEO EVIDENCE THAT SUPPORT THE CLIENT’S COMPLAINT, IN WHICH ALL THE PRODUCTS,

CORRESPONDENT CRATES AND/OR BOXES AND ISSUES CLAIMED ARE CLEARLY

SHOWED, AND A WRITTEN DETAILED DESCRIPTION.

 

17.18 PROVING THAT ANY DAMAGE IN THE PIECE CAUSED BY QUALITY REQUIRES

REPLACEMENT, K-LIGHTING COMPROMISES TO EXCHANGE THE DAMAGED PART OR COMPLETE PRODUCT(S) WITHIN A PERIOD AGREED WITH THE CUSTOMER. IT IS

MANDATORY THAT K-LIGHTING COLLECTS THE DAMAGED PART OR COMPLETE

PIECE(S) TO REPLACE IT BY NEW ONE(S).

 

18. ORDER CANCELLATION OR MODIFICATION - WITHDRAWAL

 

18.1 PRIOR TO THE START OF THE PRODUCTION AND/OR DELIVERY OF THE

PRODUCTS, K-LIGHTING REQUIRES AN ADVANCE PAYMENT FOR EVERY ORDER.

PRODUCTS ARE MANUFACTURED UPON THE CONFIRMATION OF DEPOSIT.

 

18.2 SHOULD THE CUSTOMER NEED TO MODIFY A REQUESTED ARTICLE, ITS FINISH OR QUANTITY, OR CORRECT ANY ERRORS IN THE ORDER, SPECIFIED IN THE OFFICIAL PRO-FORMA INVOICE, FOLLOWING ITS CORRESPONDING ORDER PLACEMENT, THE CUSTOMER SHOULD FOLLOW THE INSTRUCTIONS SUGGESTED BY THE CUSTOMER CARE SERVICE AT [email protected].

 

18.3 K-LIGHTING RESERVES THE RIGHT TO CHARGE FOR ANY ALTERATIONS MADE TO THE ORDER, 1 WORKING DAYS AFTER ITS PAYMENT CONFIRMATION IS RECEIVED.

 

18.4 TO EXERCISE THE RIGHT OF WITHDRAWAL, THE CUSTOMER MUST CONTACT

CUSTOMER CARE AT [email protected]

 

18.5 CANCELLATIONS ARE ACCEPTED WITHIN 24H AFTER THE DEPOSIT OF THE FIRST ADVANCE PAYMENT. ANY AND ALL CANCELLATION REQUESTS WILL NOT BE

ACCEPTED AFTER THAT PERIOD.

 

18.6 K-LIGHTING RESERVES THE RIGHT TO RETAIN 30% OF THE TOTAL AMOUNT OF

THE PRODUCT BY THE CUSTOMER FOR ALL STANDARD ORDERS. THE SAME IS

APPLIED FOR CUSTOM / BESPOKE ORDERS IF A TECHNICAL DRAWING WAS NOT

SENT FROM THE REPRESENTATIVE TO THE CUSTOMER.

 

18.7 FOR CUSTOM / BESPOKE ORDERS, IF THE TECHNICAL DRAWING HAS BEEN SENT FROM THE REPRESENTATIVE TO THE CUSTOMER, K-LIGHTING RESERVES THE RIGHT TO RETAIN 50% OF THE TOTAL AMOUNT DEPOSITED BY THE CUSTOMER. THE SAME IS APPLIED FOR STOCK ORDERS.

 

18.8 CANCELLATIONS WILL NOT BE ACCEPTED OF ANY CUSTOM / BESPOKE ORDERS IF A TECHNICAL DRAWING IS APPROVED AND SIGNED BY THE CUSTOMER AND/OR THE PRODUCTION STARTED. K-LIGHTING RESERVES THE RIGHT TO REFUSE THE RETURN OR REFUND OF ANY CUSTOM / BESPOKE ITEM.

 

18.9 K-LIGHTING RESERVES THE RIGHT TO COMPLETE A REFUND OR MAKE AN ITEM REPLACEMENT, ONLY ONCE THE ORIGINAL ITEM HAS BEEN DELIVERED TO ITS DESIGNATED WAREHOUSE AND VERIFIED FOR DAMAGE.

 

18.10 K-LIGHTING IS ALSO RESERVED THE RIGHT TO REFUSE OR DEDUCT CREDIT

FROM A REFUND IN CASES WHERE THE ORIGINAL ITEM IS NOT RETURNED IN

PRISTINE CONDITION. ALL PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL

PACKAGING (BOX, ACCESSORIES, INSERTS, PROTECTION, LEAFLETS, ETC.) AND MUST BE ACCOMPANIED BY THE PURCHASE INVOICE.

 

19. FORCE MAJEURE

 

19.1 K-LIGHTING SHALL NOT BE RESPONSIBLE AND/OR LIABLE FOR ANY DAMAGES OR LOSS, COMPLETION, SHIPMENT, OR DEFAULT IN DELIVERY TOWARDS THE CUSTOMER CAUSED BY BEYOND K-LIGHTING’S REASONABLE CONTROL, BUT NOT LIMITED, TO (A) GOVERNMENT ACTION, WAR, RIOTS, CIVIL COMMOTION, EMBARGOES OR MARTIAL LAWS, STRIKES, TRADE UNION CONFLICTS, ACCIDENTS, LOCK OUTS, TERRORISM, (B) MANUFACTURER’S SHORTAGE OR ABSENCE OF RAW MATERIAL, DELAYS ON THE PART OF SUPPLIERS SOURCES OR FORWARDERS, (C) SHORTAGE OF LABOUR, PRODUCTION, OR OTHER CONTINGENCIES OF MANUFACTURE; (D) SHORTAGE OF TRANSPORTATION FACILITIES OR OTHER DELAYS IN TRANSIT, (E) FIRE, FLOOD OR OTHER CASUALTY; AS A RESULT OF WHICH K-LIGHTING IS NOT ABLE TO FULFIL ITS ACTIVITIES AND/OR OBLIGATIONS UNDER THE AGREEMENT.

 

20. INTELLECTUAL PROPERTY/CONFIDENTIALITY

20.1 K-LIGHTING MAY REASONABLY USE THE PHOTOS OF THE PRODUCT FOR THE

PROMOTION OF ITS OWN ACTIVITIES AND PUBLICITY.

 

20.2 THE CUSTOMER ACKNOWLEDGES AND AGREES UPON THAT THE PRODUCT

WITHOUT PRIOR WRITTEN APPROVAL OF AND AGREEMENT WITH K-LIGHTING, MAY

NOT BE DUPLICATED, COPIED, PUBLISHED AND/OR USED FOR ANY COMMERCIAL,

MARKETING OR ADVERTISING ACTIVITY OR ANY OTHER PURPOSE THAN FORESEEN IN THE AGREEMENT. IN CASE OF ANY AGREED USE OF THE WORK BY THE CUSTOMER, THE CLIENT SHALL EXPRESSLY AND IN A CLEAR MANNER MENTION THE NAME OF K-LIGHTING AS THE DESIGNER OF THE WORK.

 

20.3 K-LIGHTING’S PRODUCTS ARE NOT ALLOWED TO BE USED FOR COMMERCIAL,

MARKETING OR ADVERTISING ACTIVITY WHEN THE ENTITIES ARE NOT IN THE

POSSESSION OF THE CORRESPONDING PRODUCTS.

 

20.4 WITHOUT PREJUDICE OF CLAIMING DAMAGES AND/OR COMPENSATION BY K-

LIGHTING A VIOLATION OF THIS ARTICLE SHALL RISE A PENALTY TO BE CHARGED ACCORDINGLY, WITH IMMEDIATE EFFECT, AND NOT SUBJECT TO ANY JUDICIAL

INTERVENTION, PER VIOLATION AND/OR PER DAY DURING WHICH THE VIOLATION

CONTINUES. 

 

20.5 THE CUSTOMER UNDERTAKES TO KEEP THE AGREEMENT, THE TERMS OF THE AGREEMENT AND ALL INFORMATION EXCHANGED WITH K-LIGHTING STRICTLY CONFIDENTIAL, THROUGHOUT ITS VALIDITY PERIOD AND AFTERWARDS, WITHOUT TIME LIMIT.

 

21. LIABILITY

 

21.1 K-LIGHTING SHALL NOT BE LIABLE FOR ANY LOST PROFITS OR SAVINGS, LOSS OF REPUTATION OR GOODWILL, INDIRECT OR INCIDENTAL OR CONSEQUENTIAL

DAMAGES ARISING OUT OR IN CONNECTION WITH THE SALE OF THE GOODS.

 

22. AMENDMENTS AND UPDATE

 

22.1 THE GENERAL TERMS AND CONDITIONS MAY BE AMENDED FROM TIME TO TIME DUE TO NEW LAWS AND REGULATIONS OR OTHER REASONS. THE NEW TERMS AND CONDITIONS SHALL BE EFFECTIVE AS OF THE DATE OF PUBLICATION ON K-LIGHTING.COM AND SHALL THEREFORE APPLY TO ORDERS SUBMITTED AFTER THAT DATE.

 

(LAST UPDATE 25 JANUARY 2024).