TERMS & CONDITIONS K-LIGHTING:

1. Scope

1.1 K-LIGHTING AND K-FURNITURE ARE OWNED BY CANDIBAMBU, LDA; CANDIBAMBU, LDA IS A LEGAL ENTITY REGISTERED IN PORTUGAL UNDER PORTUGUESE LAW. REFERRED TO HERE AS K-LIGHTING.

1.2 CANDIBAMBU, LDA SELLS PRODUCTS UNDER THE “K-LIGHTING” AND “K-FURNITURE” BRANDS WORLDWIDE.

1.3 ANY PRODUCT, DESIGN, SAMPLE, PROJECT, SKETCH OR ITEM THAT IS DESIGNED, CREATED OR MANUFACTURED BY K-LIGHTING – HEREINAFTER REFERRED TO AS A ‘PRODUCT’.

1.4 ANY INDIVIDUAL, CORPORATE ENTITY OR REGISTERED COMPANY PARTICIPATING IN A LEGAL TRANSACTION, HEREIN REFERRED TO AS THE CUSTOMER.

1.5 THE ORDER SHALL BE UNDERSTOOD AS A LEGAL TRANSACTION RELATING TO THE PURCHASE OF THE PRODUCT OR SERVICE BY THE CUSTOMER.

1.6 A REPRESENTATIVE SHALL BE UNDERSTOOD TO MEAN AN EMPLOYEE OF K-LIGHTING WITH AN OFFICIAL E-MAIL ADDRESS ENDING IN @K-LIGHTING.COM. THE CUSTOMER ENTERS INTO A LEGAL TRANSACTION WITH K-LIGHTING THROUGH THE REPRESENTATIVE.

1.7 THESE TERMS AND CONDITIONS APPLY TO ALL K-LIGHTING TRANSACTIONS, INCLUDING, BUT NOT LIMITED TO, THE FOLLOWING ACTIVITIES: SALES OF PRODUCTS, DESIGN SERVICES AND PRODUCT INSTALLATION.

1.8 THE DATE OF PURCHASE SHALL BE DEEMED TO BE THE DATE ON WHICH A PREPAYMENT IS RECEIVED BY K-LIGHTING.

1.9 K-LIGHTING RESERVES THE RIGHT NOT TO ENTER INTO A LEGAL TRANSACTION WITH A CUSTOMER AT ITS DISCRETION.

1.10 K-LIGHTING MAY AMEND THESE TERMS AND CONDITIONS AT ANY TIME. BY ENTERING INTO A LEGAL TRANSACTION WITH K-LIGHTING, THE CUSTOMER ACCEPTS THE TERMS AND CONDITIONS IN FORCE ON THE DATE OF PURCHASE. 

1.11 THE TERMS AND CONDITIONS ARE PUBLISHED AND UPDATED ON K-LIGHTING’S OFFICIAL WEBSITE (WWW.K-LIGHTING.COM) AND IN THE OFFICIAL PRICE LISTS AVAILABLE FOR CONSULTATION.

1.12 THESE TERMS SHALL PREVAIL OVER ANY OF THE CUSTOMER’S OWN TERMS AND CONDITIONS, INCLUDING PURCHASE TERMS AND ANY STATEMENTS IN ORDERS, UNLESS K-LIGHTING HAS GIVEN ITS PRIOR WRITTEN CONSENT.

 

2. Accounts

2.1 ALL ACCOUNTS WILL ONLY BE RECORDED ONCE THE FIRST PRO FORMA INVOICE HAS BEEN ISSUED. THE CUSTOMER IS REQUIRED TO PROVIDE VALID COMPANY DETAILS, INCLUDING, BUT NOT LIMITED TO: BILLING NAME, BILLING ADDRESS, VAT NUMBER (COMPANY REGISTRATION NUMBER OR RETAILER NUMBER) AND PERMANENT REGISTRATION CERTIFICATE. A CREDIT APPLICATION ACCOMPANIED BY THE CUSTOMER’S RESALE CERTIFICATE IS REQUIRED TO OPEN THE ACCOUNT. OPEN CREDIT TERMS WILL BE CONSIDERED ON A CASE-BY-CASE BASIS FOLLOWING THE FIRST PROFORMA ORDER.

 

3. Product Orders

3.1 THERE ARE NO MINIMUM PURCHASE REQUIREMENTS FOR K-LIGHTING PRODUCTS. ORDERS THAT DO NOT MEET THE MINIMUM UNIT/PACKAGING REQUIREMENTS MAY BE ROUNDED UP TO THE NEXT HIGHER UNIT OF MEASUREMENT.

3.2 TO PLACE AN ORDER, THE CUSTOMER IS REQUIRED TO PROVIDE THE INFORMATION REQUESTED BY THE REPRESENTATIVE ON THE CUSTOMER REGISTRATION FORM FOR THE PURPOSES OF A LEGAL TRANSACTION, INCLUDING, BUT NOT LIMITED TO, THE FOLLOWING; OR OTHER MANDATORY INFORMATION IF REQUIRED FOR A LEGAL TRANSACTION.

3.3 THE CUSTOMER IS RESPONSIBLE FOR SELECTING THE PRODUCTS INCLUDED IN THE PURCHASE.

3.4 A PRO FORMA INVOICE MUST BE REQUESTED FOR EACH PURCHASE MADE THROUGH THE OFFICIAL K-LIGHTING REPRESENTATIVE. PAYMENT OF THE PRO FORMA INVOICE CONFIRMS THE CUSTOMER’S SELECTION OF THE ITEM, INCLUDING ALL FINISHES SPECIFIED FOR EACH PRODUCT LISTED IN THAT ORDER.

3.5 K-LIGHTING RESERVES THE RIGHT TO CONSIDER A PRO FORMA INVOICE VALID FOR 30 WORKING DAYS FROM THE DATE OF INITIAL DISPATCH. THEREFORE, THE CUSTOMER IS ADVISED TO REQUEST SEPARATE PRO FORMA INVOICES, DISTINGUISHING BETWEEN PRODUCTS AND SHIPPING QUOTATIONS; IN THE CASE OF PRO FORMA INVOICES INCLUDING LAND SHIPPING QUOTATIONS, THESE ARE CONSIDERED VALID FOR ONLY 10 WORKING DAYS; AIR FREIGHT REQUIRES DIFFERENT TIME FRAMES AND VALIDATION PROCEDURES.

3.6 WHEN MAKING A PURCHASE, THE CUSTOMER IS ENTITLED TO REQUEST PHOTOGRAPHS OF THE ORDERED PRODUCTS BEFORE DISPATCH. THIS REQUEST MUST BE INCLUDED IN THE ORDER’S PRO FORMA INVOICE.

 

4. Customisation and Bespoke Orders

4.1 K-LIGHTING OFFERS A DESIGN SERVICE TO CUSTOMISE ITS PRODUCTS TO MEET CUSTOMERS’ NEEDS AND SPECIFICATIONS. FURTHERMORE, K-LIGHTING ALSO ACCEPTS BESPOKE ORDERS.

4.2 A DESIGN FEE IS APPLIED TO ALL CUSTOMISED/BESPOKE ORDERS. THIS FEE IS DEDUCTIBLE FROM THE INVOICE FOR THE FINAL PRODUCT. K-LIGHTING RESERVES THE RIGHT TO DETERMINE THE VALIDITY PERIOD AND PRICE OF AN OFFICIAL QUOTATION FOR A CUSTOMISED PRODUCT ACCORDINGLY.

4.3 AN OFFICIAL SIGNATURE AND THE CLIENT’S COMPANY STAMP ARE REQUIRED FOR ALL TECHNICAL DRAWINGS/SCHEMES RELATED TO ANY CUSTOMISED/BESPOKE PRODUCT.

4.4 THE LEAD TIME FOR CUSTOMISED/BESPOKE PRODUCTS IS QUOTED ON A CASE-BY-CASE BASIS, AT K-LIGHTING’S DISCRETION. THE LEAD TIME BEGINS WHEN THE REPRESENTATIVE CONFIRMS RECEIPT OF THE TECHNICAL DRAWING / TECHNICAL DIAGRAM SIGNED BY THE CUSTOMER AND/OR PAYMENTS.

4.5 K-LIGHTING PROVIDES AN ESTIMATED DELIVERY TIME WITH OFFICIAL QUOTATIONS AND PRO FORMA INVOICES THAT INCLUDE CUSTOMISED/BESPOKE PRODUCTS, AND SETS A COMMITMENT TO A FINAL DEADLINE FOR EACH TECHNICAL DRAWING TO BE SIGNED BY THE CUSTOMER.

 

5. Customer-Supplied Materials (COM)

5.1 FOR ORDERS UNDER THIS TERM, PRODUCTION WILL NOT COMMENCE ON ANY PRODUCT REQUIRING ANY TYPE OF FABRIC, LEATHER, TRIM OR CORD SUPPLIED BY THE BUYER UNTIL ALL MATERIALS FOR THE ORDERED PRODUCTS HAVE BEEN RECEIVED AND DULY IDENTIFIED BY K-LIGHTING. THE PRODUCTION TIME FOR ORDERS BEGINS ONCE ALL MATERIALS HAVE BEEN DULY IDENTIFIED.

5.2 THE CUSTOMER ASSUMES RESPONSIBILITY FOR THE WEAR AND TEAR, SAFETY OR FIRE SAFETY CERTIFICATION OF THE MATERIALS SUPPLIED. K-LIGHTING ACCEPTS NO LIABILITY FOR THE SELECTION OF FABRICS CHOSEN BY THE CUSTOMER.

5.3 K-LIGHTING ASSUMES THAT ALL ITEMS RECEIVED HAVE BEEN INSPECTED AND ARE READY FOR USE. K-LIGHTING’S WARRANTIES DO NOT EXTEND TO MATERIALS SUPPLIED BY THE CUSTOMER. ALL CLAIMS RELATING TO FABRIC DEFECTS ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND THE FABRIC SUPPLIER.

5.4 THE CUSTOMER IS RESPONSIBLE FOR ENSURING THAT ALL MATERIALS ARE IDENTIFIABLE UPON DELIVERY. K-LIGHTING IS NOT LIABLE FOR DELAYS IN PRODUCTION OR ANY MISUSE OF THE FABRIC IF THE FABRIC IS SENT BY THE CUSTOMER WITHOUT IDENTIFICATION.

 

6. Product Features and Information

6.1 K-LIGHTING RESERVES THE RIGHT, WITHOUT PRIOR NOTICE, TO DISCONTINUE PRODUCTS OR CHANGE PRODUCT SPECIFICATIONS.

6.2 K-LIGHTING ENDEAVOURS TO ENSURE THAT THE INFORMATION ON K-LIGHTING.COM OR IN OFFICIAL PRINTED MATERIALS IS COMPLETE, ACCURATE AND UP-TO-DATE. DESPITE THESE EFFORTS, THE INFORMATION PROVIDED MAY OCCASIONALLY BE INACCURATE, INCOMPLETE OR OUT OF DATE. 

6.3 THE MAIN FEATURES OF THE PRODUCTS ARE SET OUT ON THE K-LIGHTING.COM PAGE FOR EACH PRODUCT. ALL WEIGHTS, DIMENSIONS AND SIMILAR DESCRIPTIONS ARE APPROXIMATE, DUE TO THE CHARACTERISTICS AND TECHNICAL SPECIFICATIONS OF THE RAW MATERIAL; AND ARE PROVIDED FOR CONVENIENCE ONLY.

6.4 K -LIGHTING MAKES REASONABLE EFFORTS TO DISPLAY THE ATTRIBUTES AND RELEVANT INFORMATION OF THE ORIGINAL PRODUCTS ACCURATELY AND FAITHFULLY, INCLUDING USING TECHNOLOGICAL MEANS TO MINIMISE INACCURACIES AND COLOUR VARIATIONS AS MUCH AS POSSIBLE. HOWEVER, THE PRODUCTS DISPLAYED MAY DIFFER SLIGHTLY FROM THE ACTUAL PRODUCTS IN TERMS OF IMAGE AND COLOUR DUE TO THE COMPUTER SYSTEM, DISPLAY SCREENS OR PRINTED MATERIALS. CONSEQUENTLY, K-LIGHTING CANNOT FULLY GUARANTEE THAT THE FINAL PRODUCTS WILL BE EXACTLY THE SAME AS THEIR GRAPHICAL REPRESENTATION SHOWN ON THE OFFICIAL WEBSITE OR IN OFFICIAL MARKETING MATERIALS.

 

7. Handcrafted Products and Raw Materials

7.1 SOME K-LIGHTING PRODUCTS ARE UNIQUE, HANDMADE PIECES. EACH PRODUCT HAS ITS OWN UNIQUE CHARACTERISTICS, WHICH CANNOT BE REPLICATED IDENTICALLY FROM ONE PIECE TO ANOTHER DUE TO THE HUMAN FACTOR INVOLVED IN THE FINEST CRAFTSMANSHIP.

7.2 DUE TO THE NATURE OF K-LIGHTING’S MANUFACTURING PROCESSES, TECHNIQUES AND SELECTION OF MATERIALS, CERTAIN PRODUCTS MAY EXHIBIT MINOR VARIATIONS, SMALL MARKS, POROSITY AND/OR COLOUR ANOMALIES.

7.3 MANY WOOD, STONE AND METAL MATERIALS AND FINISHES MAY VARY IN COLOUR, TONE AND CHARACTER; THIS IS CONSIDERED PART OF THEIR NATURAL BEAUTY. ALTHOUGH THE MANUFACTURER MAKES EVERY EFFORT TO MATCH A FINISH AND/OR TEXTURE, NO GUARANTEE CAN BE GIVEN OF AN EXACT MATCH. THE MANUFACTURER DOES NOT GUARANTEE FINISHES AGAINST FADING AND OXIDATION.

7.4 ALL PRODUCTS CONTAINING BRASS ELEMENTS NEED TO BE PROPERLY MAINTAINED AND POLISHED OVER TIME. DUE TO THE POROUS NATURE OF BRASS, IT IS COMMON FOR THERE TO BE SLIGHT AND UNAVOIDABLE DISCREPANCIES IN THE METAL ONCE PRODUCTION IS COMPLETE. CAST PRODUCTS MAY VARY IN WEIGHT DUE TO THE NATURE OF THE PROCESS. 

7.5 K-LIGHTING DOES NOT FULLY GUARANTEE THAT THE FINISHES ON TWO OR MORE ITEMS MANUFACTURED IN SEPARATE ORDERS WILL BE EXACTLY THE SAME - WITH REGARD TO COLOURING AND THE PRECISION OF DETAIL IN HANDCRAFTED PROCESSES SUCH AS WOOD CARVING, CERAMICS, CASTING AND OTHER METALWORK, DUE TO THE TECHNICAL REASONS LISTED ABOVE. K-LIGHTING WORKS EVERY DAY TO IMPROVE THE QUALITY, AESTHETICS, USABILITY AND RELIABILITY OF ITS PRODUCTS.

 

8. Suitable Applications for the Product

8.1 CLIMATIC CONDITIONS, INCLUDING LEVELS OF HEAT, LIGHT AND HUMIDITY, WITHIN THE USER’S ENVIRONMENT MAY AFFECT THE FABRIC AND WOOD, AND MAY LEAD TO FADING, STRETCHING, SHRINKAGE OR OTHER DAMAGE.

8.2 THE SELECTION OF FURNITURE OR FABRICS FOR SPECIFIC INSTALLATIONS OR APPLICATIONS IS MADE AT THE CUSTOMER’S SOLE RISK AND EXPENSE, AND K-LIGHTING SHALL HAVE NO LIABILITY WHATSOEVER FOR SUCH SELECTIONS.

 

9. Prices

9.1 K-LIGHTING’S OFFICIAL PRICE LISTS ARE PUBLIC, AND ALL PRICES FOR EACH PRODUCT ARE DISPLAYED IN EUROS.

9.2 K-LIGHTING’S PRICE LISTS SUPERSEDE ANY OTHER PRICE LISTS PUBLISHED OR ANNOUNCED PREVIOUSLY; THEREFORE, THEY MUST BE CONSULTED BEFORE PLACING AN ORDER.

9.3 PRICES ARE SUBJECT TO CHANGE AND WILL BE QUOTED IN K-LIGHTING’S OFFICIAL PRICE LIST, AS UPDATED AT THE TIME OF THE CONTRACT.

9.4 ALL PRICES ARE RETAIL PRICES AND DO NOT INCLUDE VAT OR ANY OTHER RELATED TAXES, DUTIES OR DELIVERY COSTS.

9.5 K-LIGHTING RESERVES THE RIGHT TO APPLY VAT IN ALL RELEVANT CASES; TAXES AND STATUTORY CHARGES MUST THEREFORE BE ADDED TO THE RETAIL PRICE. K-LIGHTING APPLIES DIFFERENT DISCOUNT PRICING POLICIES DEPENDING ON THE BUYER’S ACTIVITY; 

9.6 STANDARD PACKAGING IS INCLUDED IN ALL PRODUCT PRICES. IF THE CUSTOMER REQUIRES SPECIFIC PACKAGING, THIS WILL BE CHARGED ACCORDINGLY.

9.7 ALL PRICES AND TRANSACTIONS ARE EX WORKS FROM PORTUGAL, AND THEREFORE DO NOT INCLUDE ANY TRANSPORT COSTS OR ASSOCIATED CHARGES.

9.8 FOR LIGHTING PRODUCTS AND PRIVATE COLLECTION SERVICES, WHICH INCLUDE ELECTRICAL COMPONENTS, THE CUSTOMER MUST INFORM K-LIGHTING OF THE COUNTRY OF FINAL DESTINATION SO THAT THE COMPONENTS CAN BE ADAPTED IN ACCORDANCE WITH THAT COUNTRY’S STANDARDS.

9.9 THE CUSTOMER MAY NOT DERIVE ANY RIGHTS FROM INFORMATION PROVIDED BY K-LIGHTING IN RELATION TO AN OFFER, CATALOGUE, BROCHURE, PRICE LIST, ETC.

9.10 K-LIGHTING RESERVES THE RIGHT, WITHOUT PRIOR NOTICE, TO DISCONTINUE PRODUCTS OR TO AMEND PRODUCT SPECIFICATIONS AND PRICES.

 

10. Product/Transaction Certification and Technical Documentation

10.1 CERTIFICATES FOR PRODUCTS AND TRANSACTIONS, AS WELL AS OTHER TECHNICAL DOCUMENTS, ARE AVAILABLE ON REQUEST BEFORE PLACING AN ORDER AND MAY BE SUBJECT TO ISSUANCE FEES.

 

11. Payment and Dispatch Policy

11.1 BEFORE PRODUCTION BEGINS AND/OR THE PRODUCTS ARE DELIVERED, K-LIGHTING REQUIRES AN ADVANCE DEPOSIT OF 30% OR 50% OF THE TOTAL AMOUNT TO PROCESS ALL STANDARD ORDERS. THE REMAINING BALANCE IS DUE UPON COMPLETION OF THE ORDER AND BEFORE DISPATCH FROM PORTUGAL.

11.2 FOR CUSTOMISED/BESPOKE ORDERS AND FOR ORDERS FROM STOCK, AN ADVANCE DEPOSIT EQUAL TO THE TOTAL AMOUNT MAY BE REQUIRED. 

11.3 RESERVATIONS ARE PERMITTED ONLY FOR PRODUCTS IN STOCK. A DEPOSIT OF 30% OF THE TOTAL PRODUCT VALUE IS REQUIRED. RESERVATION PAYMENTS ARE NON-REFUNDABLE.

11.4 THE CUSTOMER MUST MAKE EACH PAYMENT BY BANK TRANSFER AS INDICATED ON THE ORDER FORM. THE CUSTOMER IS ADVISED TO CONFIRM K-LIGHTING’S BANK DETAILS BEFORE MAKING ANY PAYMENT, AND IS ALSO ADVISED TO SEND THE BANK TRANSFER RECEIPT TO THE DESIGNATED REPRESENTATIVE.

11.5 AN ORDER INVOICE FOR EACH PURCHASE IS ISSUED AND SENT TO THE CUSTOMER ONCE THE REMAINING BALANCE HAS BEEN CLEARED.

11.6 ANY CHANGES TO THE INVOICE REGARDING BILLING DETAILS AND OTHER RELEVANT INFORMATION MUST BE REQUESTED BEFORE THE ORDER BALANCE IS SETTLED. ANY CHANGES REQUIRED AFTER THE FINAL INVOICE HAS BEEN ISSUED WILL BE SUBJECT TO AN ADMINISTRATIVE FEE.

11.7 THE PRODUCTS PURCHASED MAY BE DISPATCHED ONCE THE FINAL BALANCE OF THE PURCHASE HAS BEEN CLEARED UPON FULL PAYMENT OF ALL AMOUNTS OWED BY THE CUSTOMER TO K-LIGHTING.

11.8 IN THE EVENT OF NON-PAYMENT, COMMERCIAL INTEREST AT THE STATUTORY RATE SHALL APPLY; K-LIGHTING MAY SUSPEND PRODUCTION/DELIVERIES UNTIL THE MATTER IS SETTLED AND MAY REQUIRE ADDITIONAL SECURITY.

 

12. Shipping Policy

12.1 ALL PRICES AND TRANSACTIONS ARE EX WORKS, AND THEREFORE DO NOT INCLUDE ANY TRANSPORT COSTS OR ASSOCIATED CHARGES.

12.2 WHEN ON BEHALF OF THE CUSTOMER, THE LOADING, TRANSPORT, LOGISTICS, CUSTOMS CLEARANCE, INSURANCE, UNLOADING OR INSTALLATION OF THE ITEM AT THE DESTINATION IS THE SOLE RESPONSIBILITY OF THE CUSTOMER. K-LIGHTING SHALL BE EXEMPT FROM ANY LIABILITY OR RESPONSIBILITY FOR EVENTS, LOSSES OR ANY AND ALL DAMAGES, WHETHER OCCURRING DURING OR AFTER TRANSPORT OR INSTALLATION.

12.3 DELIVERY SERVICES ARE AVAILABLE UPON REQUEST TO K-LIGHTING. DELIVERY SERVICES MAY BE CHARGED SEPARATELY FROM PRODUCT

ORDERS. QUOTATIONS FOR DELIVERY SERVICES ARE SENT VIA A PRO FORMA INVOICE AND ARE VALID FOR 7 WORKING DAYS FROM THE DATE OF ISSUE.

12.4 WHERE A SHIPPING QUOTE IS REQUESTED FROM K-LIGHTING AND SENT TO THE CUSTOMER PRIOR TO ADVANCE PAYMENT FOR THE PRODUCTS, K-LIGHTING MAKES NO COMMITMENT TO MAINTAIN THE COST SET OUT IN THE PRO FORMA INVOICE PREVIOUSLY SENT.

12.5 ALL TRANSPORT SERVICES REQUIRE THE RECIPIENT OF THE GOODS TO CHECK THEIR CONDITION WITH THE CARRIER AT THE TIME OF DELIVERY. THE DELIVERY NOTE MUST BE SIGNED WITH RESERVATIONS SUBJECT TO VERIFICATION, WHETHER OR NOT THERE IS APPARENT DAMAGE, AND PROVIDED TO K-LIGHTING WHENEVER REQUESTED. NOTIFICATION MUST BE GIVEN IN WRITING TO THE CARRIER WITHIN (3) THREE DAYS, WITH A COPY AND EVIDENCE SENT TO K-LIGHTING, FAILING WHICH THE CLAIM WILL BE BARRED.

12.6 OWNERSHIP OF THE PRODUCT IS TRANSFERRED TO THE CUSTOMER UPON THE CARRIER TAKING POSSESSION OF THE ORDER FOR TRANSPORT.

12.7 FOR ORDERS WITH A FINAL DESTINATION OUTSIDE EUROPE, K-LIGHTING RESERVES THE RIGHT TO ISSUE THE DUA (EXPORT DOCUMENT) AT AN ADDITIONAL CHARGE PER INVOICE. FOR ORDERS WITH A FINAL DESTINATION IN THE UNITED STATES, K-LIGHTING RESERVES THE RIGHT TO ISSUE THE DUA (EXPORT DOCUMENT) AT AN ADDITIONAL CHARGE PER INVOICE. (FOR SHIPPING CLAIMS, PLEASE REFER TO SECTION 17. WARRANTY CLAIMS AND DAMAGES)

12.8 EXW (PORTUGAL) IS CONFIRMED AS THE STANDARD TERM; EXCEPTIONS ONLY BY WRITTEN AGREEMENT ON THE PRO FORMA INVOICE (E.G. DAP).

 

13. Product Storage and Storage Fees

13.1 K-LIGHTING RESERVES THE RIGHT TO CHARGE A STORAGE FEE FOR ALL PRODUCTS THAT REMAIN IN STORAGE FOR MORE THAN 10 WORKING DAYS FROM THE DATE OF NOTIFICATION THAT THE FINAL BALANCE IS DUE, AND/OR IF SHIPPING ARRANGEMENTS HAVE NOT BEEN MADE WITHIN 10 WORKING DAYS OF THE CUSTOMER BEING INFORMED THAT THE ORDER IS READY FOR DISPATCH.  

13.2 STORAGE CHARGES MAY BE APPLIED UP TO THE TOTAL INVOICE AMOUNT IF THE REMAINING BALANCE IS NOT PAID IN FULL WITHIN 10 WORKING DAYS OF THE CUSTOMER BEING INFORMED THAT THE ORDER IS READY FOR DISPATCH. 

13.3 ONLY ON PAYMENT OF THESE CHARGES MAY THE ORDER BE COLLECTED BY THE CUSTOMER

 

14. Lead Time

14.1 THE STANDARD LEAD TIME FOR K-LIGHTING PARTS IS 6 WEEKS. THE LEAD TIME BEGINS ON THE DATE OF RECEIPT OF THE ADVANCE PAYMENT. THE DELIVERY TIME IS NOT INCLUDED. 

14.2 THE PRODUCTION TIME FOR LARGE-VOLUME ORDERS, ORDERS CONTAINING ONE OR MORE CUSTOMISED, PROTOTYPE AND/OR BESPOKE PRODUCTS, REQUIRES A CASE-BY-CASE ASSESSMENT. K-LIGHTING RESERVES THE RIGHT TO ADJUST THE DELIVERY TIMEFRAME ACCORDINGLY. THIS MUST BE AGREED IN ADVANCE AND ACCEPTED BY WRITTEN AGREEMENT BETWEEN ALL PARTIES. 

14.3 FOR CUSTOMISED ORDERS, K-LIGHTING BEGINS THE STIPULATED DELIVERY TIME FRAME AS SOON AS THE TECHNICAL DRAWING HAS BEEN SIGNED AND SENT TO THE REPRESENTATIVE, AND THE ADVANCE PAYMENT HAS BEEN RECEIVED. 

14.4 K-LIGHTING OFFERS AN EXPRESS ORDER SERVICE BASED ON A RELIABLE ADVANCED STOCK PROGRAMME, WHICH REDUCES THE ORDER PROCESSING TIME TO A SHORTER PERIOD. THIS SERVICE APPLIES TO MOST ITEMS AND IS SUBJECT TO PRODUCT AVAILABILITY.

 

15. Stock List

15.1 K-LIGHTING HOLDS STOCK OF VARIOUS PRODUCTS. THE STOCK LIST CAN BE PROVIDED DIRECTLY BY E-MAIL BY A REPRESENTATIVE. 

15.2 THE AVAILABLE STOCK LISTS ARE FREQUENTLY UPDATED; THEREFORE, THE CUSTOMER MUST CHECK WITH A REPRESENTATIVE TO CONFIRM THAT THE PRODUCTS ARE IN STOCK.  

15.3 RESERVATIONS FOR PRODUCTS IN STOCK ARE NOT PERMITTED. AN ADVANCE PAYMENT OF 30% OR 50% OF THE TOTAL PRODUCT VALUE IS REQUIRED. RESERVATION PAYMENTS ARE NON-REFUNDABLE.

 

16. Customisation and Contract Orders

16.1 K-LIGHTING HAS THE MANUFACTURING CAPACITY TO CUSTOMISE STANDARD PRODUCTS AND/OR DEVELOP NEW PRODUCTS TO MEET THE SPECIFICATIONS AND REQUIREMENTS OF THE CONTRACT. 

16.2 CONTRACT ORDERS REQUIRE A SPECIAL PRICE AND DELIVERY TIME BASED ON QUANTITY AND RESOURCES. K-LIGHTING RESERVES THE RIGHT TO SET THE OFFICIAL QUOTATION ACCORDINGLY AND TO ADJUST THE DELIVERY TIME ACCORDINGLY. 

16.3 K-LIGHTING OFFERS CUSTOMERS THE OPPORTUNITY TO NEGOTIATE A SUPPLY CONTRACT, FOR WHICH A PROPOSAL MUST BE REQUESTED FROM THE REPRESENTATIVE. THE TERMS, CONDITIONS AND RESPONSIBILITIES ARE PROPOSED ON A CASE-BY-CASE BASIS, AT K-LIGHTING’S DISCRETION, AND ARE AGREED BY BOTH PARTIES; THEY MUST BE SIGNED BEFORE ANY PURCHASE IS MADE.

 

17. Warranty Claims, Defects and Damage in Transit

17.1 K-LIGHTING SHALL BE LIABLE FOR DEFECTS IN MATERIALS IN ACCORDANCE WITH THE APPLICABLE LEGAL PROVISIONS. THE ADDITIONAL WARRANTY PROVIDED BY K-LIGHTING’S SUPPLIERS IS ONLY APPLICABLE IF SPECIFIED ON THE RELEVANT INVOICE FOR THE ITEM. 

17.2 EACH CLAIM IS ASSESSED ON A CASE-BY-CASE BASIS BY K-LIGHTING’S CUSTOMER SERVICE DEPARTMENT. IF ANY PROBLEM IS DETECTED WITH THE PRODUCTS RECEIVED, A WRITTEN COMPLAINT MUST BE SENT TO THE K-LIGHTING REPRESENTATIVE AND CUSTOMER SERVICE ([email protected]) WITHIN 5 WORKING DAYS OF RECEIVING THE PRODUCTS. AFTER THIS PERIOD, K-LIGHTING RESERVES THE RIGHT TO DECLINE ANY LIABILITY FOR THE CONDITION OF THE GOODS. 

17.3 K-LIGHTING STRONGLY ADVISES CUSTOMERS TO FIRST CHECK WHETHER ANY DAMAGE IS VISIBLE ON THE PACKAGING, AND THEN TO INSPECT ALL BOXES UPON DELIVERY TO CHECK FOR ANY NON-CONFORMITIES IN THE CONDITION OF THE GOODS.

17.4 THE ORIGINAL PACKAGING OF THE PRODUCTS MUST BE RETAINED. IF A COMPLAINT IS MADE, THE PACKAGING MUST BE KEPT UNTIL THE COMPLAINT HAS BEEN RESOLVED. 

17.5 IF AN ITEM NEEDS TO BE COLLECTED OR RETURNED AND THE ORIGINAL PACKAGING HAS NOT BEEN KEPT, THE CUSTOMER SHALL BE RESPONSIBLE FOR ALL COSTS AND PROCEDURES NECESSARY TO ENSURE THE ITEM IS IN A CONDITION SUITABLE FOR DISPATCH. K-LIGHTING SHALL NOT BE LIABLE IN ANY WAY FOR THE REPLACEMENT, PURCHASE OR ANY OTHER COSTS RELATED TO THE REPLACEMENT OF THE ORIGINAL BOXES. 

17.6 DAMAGED PRODUCTS TO BE RETURNED MUST BE IN THE SAME CONDITION AS WHEN THEY WERE RECEIVED BY THE CUSTOMER. THE PRODUCTS MUST BE PROPERLY PACKED TO AVOID FURTHER DAMAGE. THE CUSTOMER MUST NOT ATTEMPT TO MODIFY, HANDLE, INSTALL OR REPAIR THEM.  17.7 K-LIGHTING UNDERTAKES TO PROVIDE THE CUSTOMER WITH A PROPOSED SOLUTION WITHIN 15 WORKING DAYS OF THE COMPLAINT BEING REGISTERED.

17.8 CUSTOMERS ARE ADVISED TO CHECK AND PHOTOGRAPH ALL ORDERED ITEMS UPON THEIR ARRIVAL. ALL CLAIMS MUST BE ACCOMPANIED BY PHOTOGRAPHIC OR VIDEO EVIDENCE SUPPORTING THE CUSTOMER’S CLAIM, CLEARLY SHOWING ALL PRODUCTS, BOXES AND/OR CORRESPONDING PACKAGING AND THE ISSUES BEING COMPLAINED ABOUT, ALONG WITH A DETAILED WRITTEN DESCRIPTION. 

17.9 K-LIGHTING GUARANTEES THE REPAIR OR REPLACEMENT OF THE COMPONENTS SPECIFIED IN THE COMPLAINT FORM. K-LIGHTING STRONGLY RECOMMENDS STORING THE PRODUCTS IN GOOD CONDITIONS. ANY OTHER DAMAGE NOT INCLUDED IN THE CLAIM SUBMISSION WILL NOT BE COVERED BY THE K-LIGHTING WARRANTY AND MAY BE SUBJECT TO AN ADDITIONAL CHARGE WHEN REPAIRED. 

17.10 K-LIGHTING RESERVES THE RIGHT TO REFUSE ANY REPAIR, COLLECTION OR DELIVERY OF ITEMS TO ANY LOCATION OTHER THAN THE ORIGINAL DELIVERY ADDRESS. ANY TRANSPORT OF THE PRODUCT FROM THE DESTINATION TO A SECOND LOCATION WILL VOID ANY CLAIM FOR TRANSPORT DAMAGE. 

17.11 WHEN COMPLAINTS ARISE, K-LIGHTING EXCHANGES INFORMATION WITH THE CUSTOMER REGARDING THE RELEVANT PURCHASE. K-LIGHTING RESERVES THE RIGHT NOT TO SHARE INFORMATION OR NEGOTIATE WITH ANY ENTITIES OR INDIVIDUALS OTHER THAN THE CUSTOMER. 

17.12 K-LIGHTING IS NOT LIABLE FOR COMPLAINTS REGARDING ORDERS PLACED WITH OTHER ENTITIES, AGENTS, SHOWROOMS OR ANY OTHER PARTY BEYOND K-LIGHTING’S REASONABLE CONTROL, OTHER THAN AN OFFICIAL REPRESENTATIVE OF K-LIGHTING. 

17.13 K-LIGHTING RESERVES THE RIGHT TO DECLINE LIABILITY IF: 

A) THE CLAIM IS SUBMITTED AFTER THE PERIOD OF 5 WORKING DAYS, OR IS NOT ACCOMPANIED BY THE MANDATORY INFORMATION SPECIFIED WITHIN 5 WORKING DAYS; 

B) THE PRODUCTS IN QUESTION HAVE BEEN ALTERED OR IN ANY WAY MODIFIED BY THE CUSTOMER OR BY THIRD PARTIES WITHOUT K-LIGHTING’S CONSENT; 

C) THE PRODUCTS SHOW CLEAR SIGNS OF NORMAL USE.

17.14 CLAIMS FOR DEFECTS RESULTING FROM THE CUSTOMER’S SHIPPING PROCESS ARE NOT COVERED BY THE K-LIGHTING WARRANTY. K-LIGHTING IS NOT LIABLE FOR DAMAGE OR FREIGHT CLAIMS MADE BY THE CUSTOMER THEMSELVES OR BY THIRD PARTIES. IN SUCH CASES, K-LIGHTING IS COMMITTED TO FINDING AN APPROPRIATE SOLUTION WITH THE CUSTOMER. 

17.15 IN THE CASE OF EXW SHIPPING, K-LIGHTING IS NOT LIABLE FOR DAMAGE SUSTAINED DURING THE TRANSPORT OF THE CARGO. IN THE CASE OF DAP/DDU/DAT SHIPMENTS, PLEASE NOTE THAT BEFORE SIGNING THE DELIVERY DOCUMENT FOR THE GOODS, THE CUSTOMER IS REQUIRED TO CHECK WHETHER THE PACKAGING SHOWS ANY VISIBLE DAMAGE. IF THERE IS VISIBLE DAMAGE TO THE PACKAGING, THE CUSTOMER MUST WRITE ‘SUBJECT TO INSPECTION’ TO PROTECT AGAINST ANY DAMAGE TO THE GOODS AND SUBMIT A CLAIM TO THE INSURANCE COMPANY. 

17.16 WHEN ACTING ON BEHALF OF K-LIGHTING, IN THE EVENT OF VISIBLE OR HIDDEN DAMAGE OCCURRING DURING TRANSPORT, IMMEDIATELY NOTIFY THE DELIVERY CARRIER WITH AN INITIAL NOTICE OF INTENT TO LODGE A CLAIM. FAILURE TO REPORT OR SUBMIT A WRITTEN CLAIM FOR ANY DAMAGE OR LOSS WITHIN 2 WORKING DAYS OF DELIVERY WILL AUTOMATICALLY RELEASE K-LIGHTING FROM ANY LIABILITY FOR DAMAGE SUSTAINED TO THE CARGO IN TRANSIT.

17.17 THE CUSTOMER MAY MAKE A WARRANTY CLAIM FOR DEFECTS RESULTING FROM MISHANDLING DURING THE DELIVERY PROCESS, UP TO 2 WORKING DAYS AFTER RECEIPT OF THE ORDER. AS A RESULT, THE CUSTOMER IS ADVISED TO CHECK AND PHOTOGRAPH ALL ORDERED ITEMS UPON THEIR ARRIVAL. ALL CLAIMS RELATING TO DELIVERY MUST BE ACCOMPANIED BY THE SIGNED DELIVERY NOTE, PHOTOGRAPHIC OR VIDEO EVIDENCE SUPPORTING THE CUSTOMER’S CLAIM, IN WHICH ALL PRODUCTS, BOXES AND/OR CORRESPONDING PACKAGING AND THE ISSUES RAISED ARE CLEARLY SHOWN, AND A DETAILED WRITTEN DESCRIPTION. 

17.18 WHERE IT IS ESTABLISHED THAT ANY DAMAGE TO THE PART CAUSED BY A QUALITY ISSUE REQUIRES REPLACEMENT, K-LIGHTING UNDERTAKES TO REPLACE THE DAMAGED PART OR THE COMPLETE PRODUCT(S) WITHIN THE TIME FRAME AGREED WITH THE CUSTOMER. K-LIGHTING IS NOT OBLIGED TO COLLECT THE DAMAGED PART OR COMPLETE PRODUCT(S) IN ORDER TO REPLACE THEM WITH NEW ONES.

 

18. Cancellation or Amendment of the Order/Collection

18.1 BEFORE PRODUCTION BEGINS AND/OR THE PRODUCTS ARE DELIVERED, K-LIGHTING REQUIRES ADVANCE PAYMENT FOR EACH ORDER. PRODUCTS ARE MANUFACTURED UPON CONFIRMATION OF THE DEPOSIT. 

18.2 IF THE CUSTOMER NEEDS TO MODIFY AN ORDERED ITEM, ITS FINISH OR QUANTITY, OR CORRECT ERRORS IN THE ORDER, AS SPECIFIED IN THE OFFICIAL PRO FORMA INVOICE, AFTER THE CORRESPONDING ORDER HAS BEEN PLACED, THE CUSTOMER MUST FOLLOW THE INSTRUCTIONS PROVIDED BY CUSTOMER CARE AT [email protected]. 

18.3 K-LIGHTING RESERVES THE RIGHT TO CHARGE FOR ANY CHANGES MADE TO THE ORDER, ONE WORKING DAY AFTER RECEIPT OF YOUR PAYMENT CONFIRMATION. 
18.4 TO EXERCISE THE RIGHT OF WITHDRAWAL, THE CUSTOMER MUST CONTACT CUSTOMER CARE AT [email protected].  

18.5 CANCELLATIONS ARE ACCEPTED UP TO 8H FOLLOWING THE PAYMENT OF THE FIRST DEPOSIT. NO CANCELLATION REQUESTS OF ANY KIND WILL BE ACCEPTED AFTER THIS PERIOD. 

18.6 K-LIGHTING RESERVES THE RIGHT TO RETAIN 30% OF THE TOTAL PRODUCT VALUE PAYABLE BY THE CUSTOMER FOR ALL STANDARD ORDERS. THE SAME APPLIES TO CUSTOMISED/BESPOKE ORDERS IF THE TECHNICAL DRAWING HAS NOT BEEN SENT BY THE REPRESENTATIVE TO THE CUSTOMER. 

18.7 FOR CUSTOMISED/BESPOKE ORDERS, WHERE THE TECHNICAL DRAWING HAS BEEN SENT BY THE REPRESENTATIVE TO THE CUSTOMER, K-LIGHTING RESERVES THE RIGHT TO RETAIN 50% OF THE TOTAL AMOUNT DEPOSITED BY THE CUSTOMER. THE SAME APPLIES TO STOCK ORDERS. 

18.8 CANCELLATIONS OF CUSTOMISED/BESPOKE ORDERS WILL NOT BE ACCEPTED IF THE TECHNICAL DRAWING HAS BEEN APPROVED AND SIGNED BY THE CUSTOMER AND/OR PRODUCTION HAS COMMENCED. K-LIGHTING RESERVES THE RIGHT TO REFUSE RETURNS OR REFUNDS FOR ANY CUSTOMISED/BESPOKE ITEM.  18.9 K-LIGHTING RESERVES THE RIGHT TO ISSUE A REFUND OR PROVIDE A REPLACEMENT FOR THE ITEM ONLY AFTER THE ORIGINAL ITEM HAS BEEN DELIVERED TO THE DESIGNATED WAREHOUSE AND CHECKED FOR DAMAGE. 18.10 K-LIGHTING ALSO RESERVES THE RIGHT TO REFUSE OR DEDUCT AN AMOUNT FROM A REFUND IN CASES WHERE THE ORIGINAL ITEM IS NOT RETURNED IN ITS ORIGINAL CONDITION. ALL PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING (BOX, ACCESSORIES, INSERTS, PROTECTIVE COVERINGS, LEAFLETS, ETC.) AND MUST BE ACCOMPANIED BY THE PURCHASE INVOICE. 

 

19. Force Majeure
 

19.1 K-LIGHTING SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS, DELAY, FAILURE TO DELIVER OR FAILURE TO MEET DELIVERY STANDARDS TO THE CUSTOMER CAUSED BY CIRCUMSTANCES BEYOND K-LIGHTING’S REASONABLE CONTROL, INCLUDING, BUT NOT LIMITED TO, (A) GOVERNMENT ACTION, WAR, RIOTS, CIVIL UNREST, EMBARGOES OR MARTIAL LAW, STRIKES, TRADE UNION DISPUTES, ACCIDENTS, BLOCKADES, TERRORISM, (B) SHORTAGES OR ABSENCE OF RAW MATERIALS FROM THE MANUFACTURER, DELAYS ON THE PART OF SUPPLIERS OR CARRIERS, (C) LABOUR SHORTAGES, PRODUCTION PROBLEMS OR OTHER MANUFACTURING CONTINGENCIES; (D) LACK OF TRANSPORT FACILITIES OR OTHER DELAYS IN TRANSPORT, (E) FIRE, FLOOD OR OTHER DISASTERS; AS A RESULT OF WHICH K-LIGHTING IS UNABLE TO PERFORM ITS ACTIVITIES AND/OR FULFIL ITS OBLIGATIONS UNDER THE AGREEMENT.

 

20. Intellectual Property/Confidentiality

20.1 K-LIGHTING MAY MAKE REASONABLE USE OF THE PRODUCT PHOTOGRAPHS FOR THE PROMOTION OF ITS OWN ACTIVITIES AND ADVERTISING. 

20.2 THE CUSTOMER ACKNOWLEDGES AND AGREES THAT THE PRODUCT MAY NOT, WITHOUT PRIOR WRITTEN APPROVAL AND AGREEMENT FROM K-LIGHTING, BE REPRODUCED, COPIED, PUBLISHED AND/OR USED FOR ANY COMMERCIAL, MARKETING OR ADVERTISING ACTIVITY OR FOR ANY PURPOSE OTHER THAN THAT SET OUT IN THE AGREEMENT. IN THE EVENT OF ANY AGREED USE OF THE WORK BY THE CUSTOMER, THE CUSTOMER MUST EXPRESSLY AND CLEARLY MENTION THE NAME OF K-LIGHTING AS THE DESIGNER OR PRODUCER OF THE WORK. 

20.3 K-LIGHTING’S PRODUCTS MAY NOT BE USED FOR COMMERCIAL, MARKETING OR ADVERTISING ACTIVITIES WHEN THE ENTITIES ARE NOT IN POSSESSION OF THE CORRESPONDING PRODUCTS. 

20.4 WITHOUT PREJUDICE TO ANY CLAIM FOR DAMAGES AND/ OR COMPENSATION BY K-LIGHTING, A BREACH OF THIS CLAUSE SHALL GIVE RISE TO A PENALTY TO BE CHARGED IN ACCORDANCE THEREWITH, WITH IMMEDIATE EFFECT, AND NOT SUBJECT TO ANY JUDICIAL INTERVENTION, FOR EACH BREACH AND/OR FOR EACH DAY DURING WHICH THE BREACH CONTINUES. 

20.5 THE CUSTOMER UNDERTAKES TO KEEP THE CONTRACT, THE TERMS OF THE CONTRACT AND ALL INFORMATION EXCHANGED WITH K-LIGHTING STRICTLY CONFIDENTIAL, THROUGHOUT THE TERM OF THE CONTRACT AND BEYOND, WITHOUT ANY TIME LIMIT.

 

21. Liability

21.1 K-LIGHTING SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS OR SAVINGS, LOSS OF REPUTATION OR GOODWILL, OR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SALE OF THE GOODS. 

 

22. Legal Information, Amendments and Updates

22.1 THESE TERMS ARE GOVERNED BY PORTUGUESE LAW; THE COMPETENT COURT IS THAT OF PORTO. IN THE EVENT OF ANY DISCREPANCY BETWEEN VERSIONS, THE PORTUGUESE VERSION SHALL PREVAIL. 

22.2 THE GENERAL TERMS AND CONDITIONS MAY BE AMENDED FROM TIME TO TIME DUE TO NEW LAWS AND REGULATIONS OR FOR OTHER REASONS. THE NEW TERMS AND CONDITIONS WILL TAKE EFFECT FROM THE DATE OF PUBLICATION ON K-LIGHTING.COM AND WILL THEREFORE APPLY TO ORDERS PLACED AFTER THAT DATE. 

 

(LAST UPDATED ON 17 JULY 2026)